Refund Policy
Unused credit is refundable; credit you have already spent is not.
Last updated: 2026-07-30
Summary
| Situation | Refundable |
|---|---|
| Unused credit, within 14 days of purchase | ✅ In full |
| Credit already spent | ❌ No |
| Purchase older than 14 days | ❌ No — but credit never expires |
| A charge caused by our error | ✅ Yes, with no time limit |
Unused credit
Within 14 days of a purchase you may request a refund of the credit you have not spent, returned in full to your original payment method.
If the purchase has been partly used, we refund the remainder.
Spent credit is not refundable
Credit consumed by a request cannot be returned. The money is already gone: your request was sent to an upstream provider, we paid for it, and that cost cannot be recovered.
Our mistakes
If a charge was caused by our error — a double charge, a pricing mistake, a failed request billed because of a gateway fault — tell us and we will restore the credit. The 14-day limit does not apply.
Every deduction is itemised in your dashboard ledger with the token breakdown and the rate applied. If a figure does not reconcile, write to us.
Model output quality
A model answering in a way you did not expect is not grounds for a refund. The output is generated by a third-party model we do not control, and the upstream cost for that request has already been incurred.
Before committing to a larger amount, use the Starter pack ($10) to check that a model suits your use case.
How to request one
Email [email protected] with:
- the email address on your account
- your Lemon Squeezy order number
- why you are requesting a refund
We reply within five business days. Once approved, Lemon Squeezy returns the payment to your original method; how quickly it appears depends on your card issuer.
Account termination
If we suspend an account for breaching the Terms of Service, unused credit is handled under the 14-day rule above.